Mailorder businesses need systems to integrate 4 key elements, Marketing, Order Management, Warehousing and Procurement.

Volume of orders is key and order value requires you to minimise procurement and throughput costs to ensure margins are maintained and pricing is competitive.

There is a need to manage large numbers of customers and ensure you optimise customer value and loyalty as well as attract new prospects to do business with you.

Sales orders need to be taken efficiently and rapidly while offering customer service where customer, item and stock level information is readily available and is integrated with catalogues and promotional offers.

ISB solutions, powered by Microsoft Dynamics™ NAV (formerly Microsoft Business Solutions Navision) ensure a more streamlined, customer focused solution for your catalogue and mail order business. Integrate sales, marketing, procurement and the fulfillment processes to improve efficiency and customer service. Manage your customer and prospects to take advantage of opportunities to increase order value, improve retention and raise turnover.

• Marketing – List management, profiling, customer segmentation, mailings
  
• Sales – Opportunity Management, task management
  
• Customer Relationship Management – Interaction logging, campaign management
  
• Catalogue Production
  
• Dynamic, optimised Sales Order Entry including postcode look up facilities
  
• Up-selling, Cross Selling
  
• Flexible pricing including BOGOFS, invoice discounts, volume discounts, date driven promotions and associated item discounts, customer specific pricing, customer group pricing
  
• Key Account Management
  
• E-Business – Integrated web trading
  
• Demand Planning & Procurement
  
• Import & shipping Management
  
• Dunning routines
  
• Credit card validation
  
• Credit vetting
  
• Kitting
  
• Directs, call offs, forward orders, back to back orders
  
• Returns Management
  
• Warehouse Management
  
• Optimised pick routines
  
• Reprocessing & packing routines
  
• Courier integration
  
• Rules based courier selection
  
• Load planning
  
• Barcode integration